* On the right choose Perform Complete Scan * On the left check the box for the drive you are scanning. * On the main screen click Scan your computer Click the Close button to leave the control center screen.Terminate memory threats before quarantining.* Under Scanner Options make sure only the following are checked: Under Start-Up Options uncheck Start SUPERAntiSpyware when Windows starts.* If you encounter any problems while downloading the updates, manually download and unzip them from here * When asked to Update the program definitions, click Yes * Double-click the icon on your desktop to run the installer. If you already have SUPERAntiSpyware be sure to check for updates before scanning!ĭownload SuperAntispyware Free Edition (SAS) When do you get this message? Let's run a few scans to see what we can find. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. I prefer a CD because a storage device can get infected. If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. Absence of symptoms does not mean that everything is clear. Your security programs may give warnings for some of the tools I will ask you to use. It is important that you reply to this thread. Please DO NOT run any other tools or scans while I am helping you.ĥ.
If you don't know or understand something, please don't hesitate to ask.Ĥ. The fixes are specific to your problem and should only be used for this issue on this machine.ģ. This may or may not solve other issues you have with your machine.Ģ. I will be working on your Malware issues. I will be helping you out with your particular problem on your computer.ġ. Hello and welcome to Computer Hope Forum.
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